TERMS OF SERVICE
If you do not agree with any part of the Terms of Service, please refrain from using the Mid Cornwall Galleries website.
‘You’ or ‘The Customer’ refers to the user(s)/viewer(s) of the website. ‘Us’, ‘We’ or ‘The Gallery’ refers to Mid Cornwall Galleries, the owner/operator of the website.
Bank Transfer – If choosing to pay via bank transfer when using the website checkout, the items ordered will be held for you for 3 working days to allow time for payment to be made. Bank transfers should be completed within this time frame. All necessary payment information will be contained in your order confirmation e-mail.
Credit/Debit Card Payments via Telephone – If choosing to pay via telephone when using the website checkout, the items ordered will be held for you for 3 working days. Contact with the gallery should be made within this time frame to arrange payment. All necessary details will be contained in your order confirmation e-mail.
If payment is not received within 3 working days, your order may be cancelled. We will attempt to contact you before this happens though.
Cancellations by the customer – Customers may cancel orders that have not yet shipped. Please contact the gallery as soon as possible if you wish to cancel your order. Payments already made will be refunded.
Cancellations by the gallery – Mid Cornwall Galleries reserves the right to cancel any orders made via this website or via telephone. A few example instances that will result in cancellation are – If the product ordered is no longer available. If payment is not received within three working days. If the product listing is incorrect. We may also cancel any orders we deem to be suspicious. Should we need to cancel an order and payment has already been made by the customer, it will be refunded and a reason for the cancellation will be given.
Orders will only be shipped once payment has been received in full.
Delivery – All orders are sent using a tracked shipping method and must be signed for. We cannot instruct the courier to leave items in a customer nominated ‘safe place’ e.g. sheds, greenhouses etc. Please make sure someone is present to receive any parcels. The gallery will work closely with you to arrange a convenient date of delivery.
Collection from the gallery – If you opt to collect your order from the gallery, please bring the card used to make payment. Upon collection, you will need to sign a document to confirm you have received your item(s).
Returns & Refunds
Unwanted Items* Purchased ‘In Store’ – Mid Cornwall Galleries will provide a credit note for unwanted items, not a refund. If you decide you no longer want the item(s) purchased, please return them to the gallery within 5 working days along with your proof of purchase. Items will be inspected and if found to be in their original condition a credit note will be issued.
Unwanted Items* Purchased Online or via Telephone – If you decide you no longer want the item(s) purchased, please notify the gallery within 14 days of receipt of your order. A telephone call between customer and gallery will be required to discuss the return (shipping method/packaging/cost etc). The cost of return will be incurred by the customer. Items must be returned in their original packaging (or packaging of equivalent quality) using a tracked/signed for/insured shipping method. A refund will be given only when the item has reached the gallery and been inspected to ensure it is still in it’s original condition. IMPORTANT NOTE: Responsibility for the safe return of unwanted items lies with the customer. Shipping artwork can be expensive and more often than not has to be done using specialist couriers because many others will not insure original artwork. Please be absolutely confident in your choice of artwork before ordering. If in any doubt, please contact the gallery for advice and assistance.
*Exclusions – Earrings cannot be returned for hygiene reasons. Commissions and any other form of personalised product made at a customer’s request cannot be returned. For example – A painting made to specific dimensions or of a specific subject matter.
Damaged Items – Customers must inform the gallery within 48 hours of receipt of your order if items have sustained damage during shipping. A clear photograph of the damage will need to be submitted and a telephone call between customer and gallery will be required to arrange for the return of any damaged items. The gallery will incur the cost of the return.
ARTWORK IMAGES & DESCRIPTIONS – DISCLAIMER
Descriptions – All sizes listed on this website are approximate.
Images – While the gallery tries hard to use an image that accurately represents each piece of artwork, we cannot guarantee total accuracy because their appearance is also largely dependant on the screen used to view them. Colour, contrast and brightness levels may vary widely from screen to screen.
Your Payment Details
Transactions are handled either through the secure card terminal here at the gallery or via bank transfer. We do not store your payment details.
Your Personal Information
We may store information necessary to successfully process sales and enquires (for example – name, billing/delivery address, e-mail address and telephone number). We do not share your information with third parties unless required to do so by law.